Terms and Conditions
Effective Date: 27/03/2025
Last Updated: 27/03/2025
1. Introduction
Welcome to Review Nova. These Terms and Conditions govern your use of our reputation management software and related services. By accessing or using our services, you agree to comply with these terms. If you do not agree, please refrain from using our services.
2. Definitions
“Review Nova” refers to our business, software, and associated services.“User”, “You”, or “Customer” refers to any individual or entity using our services. “Services” refers to reputation management, automated review requests, monitoring, review responses, marketing repurposing, and system integrations provided by Review Nova.
3. Use of Services
You agree to:
Use our services lawfully and in compliance with UK regulations. Provide accurate and up-to-date business and customer information. Not misuse our platform, including but not limited to hacking, spamming, or violating third-party rights.
We reserve the right to suspend or terminate accounts that violate these terms.
4. Account Registration and Security
You must provide accurate registration details and keep your login credentials secure. You are responsible for all activity conducted under your account. Notify us immediately if you suspect unauthorised access.
5. Data Collection and Privacy
By using our services, you acknowledge and agree to our Privacy Policy, which explains how we collect, use, and protect your data.
6. Fees and Payment
Certain features of our services may require payment. Fees and billing terms are specified at the time of purchase. Payments are non-refundable unless stated otherwise. We reserve the right to change pricing with prior notice.
7. Intellectual Property
Review Nova retains all rights, titles, and interests in our software, branding, and content. You may not copy, modify, distribute, or exploit any part of our services without permission.
8. Customer Responsibilities
You must obtain appropriate consent from your customers before sending review requests. You are responsible for the content you post, share, or use via our platform. You may not submit false or misleading reviews.
9. Third-Party Integrations
Our services may integrate with third-party platforms (e.g., Google, CRM systems, social media accounts).We are not responsible for third-party services, their availability, or data handling.
10. Service Availability and Modifications
We strive to maintain uninterrupted service but do not guarantee 100% uptime. We may update, modify, or discontinue features at our discretion with reasonable notice.
11. Limitation of Liability
Review Nova is not liable for indirect, incidental, or consequential damages arising from your use of our services. Our liability is limited to the amount paid by you in the last 12 months for our services.
12. Indemnification
You agree to indemnify and hold Review Nova harmless from claims, damages, or expenses resulting from your use of our services or violation of these terms.
13. Termination
We may suspend or terminate your access if you breach these terms. You may cancel your subscription at any time, but fees are non-refundable unless stated otherwise.
14. Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes shall be resolved in UK courts.
15. Changes to Terms
We may update these Terms occasionally. Continued use of our services constitutes acceptance of any changes.
16. Contact Information
For any questions about these Terms, contact us at:
Review Nova
4 Ross Way
Troon
South Ayrshire
KA10 7GD
United Kingdom
+44 7787 05 1690
